We're here to help you !
We’ve come a long way in such a short time, but we have so much further to go. If you’ve made it this far, then we hope you stick around while we hustle on.
You order, we process, and then we ship! Please allow 1–2 business days for processing your order. Once it ships, a confirmation email containing your tracking number will be sent to the email address provided at checkout.
We offer free standard shipping on orders of $100 or more for all orders!
All orders require 1-2 business days for fulfillment before shipping out regardless of shipping method.
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee changes 15 minutes after the order was placed. If you wish to make any urgent updates, please email us at info@baciel.com as soon as possible and include the following:
In the subject line, put "Change to order" or "Update shipping address" and include your order number which begins with KB.
If you wish to update your shipping address, please include the new shipping address in the email.
Unfortunately, if your email is outside of our 15 minute grace period, we will not be able to make any changes.
To avoid delays in shipping your order, we process orders as quickly as possible. Therefore, we can only guarantee cancellations 15 minutes from when the order was placed. To request a cancellation, please email us at info@baciel.com as soon as possible and include the following:
Unfortunately, if your cancellation request comes in after our 15 minute grace period, we will not be able to cancel the order since our warehouse has already processed it.
We accept all major credit cards through PayPal.
Sorry about that! Please reach out to our Customer Care Team at info@baciel.com with your order number and any relevant details. We’ll take care of it from there!
Contact us anytime!