All orders are shipped from South Korea.
Once your order is processed (within 1–2 business days), estimated delivery times are:
- Standard Shipping: 10–20 business days
- Expedited Shipping: 5–7 business days
You’ll receive a shipping confirmation email with tracking details once your order is on its way.

Yes! We offer free standard shipping on all orders over $60—no promo code needed.
The discount will be automatically applied at checkout.

All orders are processed within 1–2 business days, regardless of the shipping method.
As soon as your order ships, we’ll send you a tracking email to keep you updated.

We’re sorry to hear that!
Please email us at info@baciel.com with your order number and any relevant details.
We’ll look into it right away and do our best to resolve the issue promptly.

To ensure timely shipping, we process orders as quickly as possible.
We can only guarantee changes within 15 minutes of placing your order.

If you need to update your order or shipping address, please email us at info@baciel.com with:
- Subject line: "Change to order" or "Update shipping address"
- Your order number (starts with BAC followed by 4 digits)
- If applicable, the updated shipping address
Unfortunately, we’re unable to make changes after the 15-minute window.

If you'd like to cancel your order, please contact us within 15 minutes of placing it.
Email info@baciel.com with the subject “Cancel order” and include your BAC order number.

After this window, we may not be able to cancel the order as it may already be in processing at our warehouse.

We're truly sorry for the inconvenience.
Please contact us at info@baciel.com with the following:
- Your order number
- A clear photo of the item you received
This will help us resolve the issue quickly and efficiently.

Yes, we ship to most countries worldwide.
At checkout, you can view the list of available shipping destinations.

We're actively working to expand our shipping coverage and apologize if your country isn’t currently supported.
Thank you for your understanding.

Customs duties or import taxes may apply depending on your country’s regulations.
While we do our best to minimize these costs, any applicable fees are the responsibility of the recipient.

We accept all major credit cards through PayPal for a safe and secure checkout process.